Head and the Heart

Just finished Marianna Bellotti’s excellent Kill It with Fire (thanks Kate for the recommendation!) If you do any work with legacy systems, give it a read post haste. You’ll be equal parts informed and inspired.

This quote jumped out at me in particular:

Feedback loops are most effective when the operator feels the impact, rather than just hearing about it.

Amen and amen. Intellect is great, and willpower is helpful, but what fuels anything truly worth doing is emotion. It’s not an accident that a particular emotion tops my company’s list of guiding principles.