Show Business

Show Business

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I’m sitting on a flight somewhere over the middle of the country on my way home after spending the Thanksgiving holiday with family in Ohio. Naturally it’s a time to be thinking about being thankful, both personally and professionally, a topic I’ve written about before.

That advice (say it often, say it aloud) is still true, but it’s incomplete. While expressing thanks to co-workers is necessary to being a good leader, it isn’t sufficient. Thankfulness must be shown through giving of time, empowerment, listening, and taking action when needed. Oh yeah, and through compensation too, if it’s within your power to influence. The expression “give thanks” is apropos: being thankful costs something.

When not backed by action, spoken words are empty at best, and counterproductive at worst. Might be better to say nothing if you’re not truly grateful.

Show and tell isn’t just for kindergarten and job interviews.

TL;DR

TL;DR

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I’ve discovered a couple highly practical uses for GenAI this week relative to performance reviews.

In one case, I collected various stakeholder feedback for an individual on my team (using these questions from the other day) and used AI to extract common themes (both strengths and growth areas) that I could share without revealing who wrote what (which I’d promised in the hopes of getting more honest responses). It was also useful for me as a manager to see what emerged so we could review together.

In another, I took all the self-evaluations across a team and asked AI to identify and then summarize specific portions that would be relevant to pass along to the broader leadership group (e.g. feedback they had about the organization, common challenges that might be indicators of systemic problems). It’s a lot to ask of an executive to read these docs in their entirety, but there’s valuable insights to be gleaned. Building this summary was the best of both worlds.

Something my years at Amazon taught me is the usefulness of discussing performance in light of shared values. Our evaluation forms this year broke down questions along those lines (at my suggestion), but I’m now seeing it may be a bit too structured and artificially constraining. So next year I might see if we can keep the reflection questions a bit more open-ended, and then use AI tooling to align people’s responses to our specific guiding principles. Will that be effective? Not sure! But worth a try.

Head and the Heart

Head and the Heart

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Just finished Marianna Bellotti’s excellent Kill It with Fire (thanks Kate for the recommendation!) If you do any work with legacy systems, give it a read post haste. You’ll be equal parts informed and inspired.

This quote jumped out at me in particular:

Feedback loops are most effective when the operator feels the impact, rather than just hearing about it.

Amen and amen. Intellect is great, and willpower is helpful, but what fuels anything truly worth doing is emotion. It’s not an accident that a particular emotion tops my company’s list of guiding principles.

Lightning vs Lightning Bug

Lightning vs Lightning Bug

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For many organizations (mine included), November is performance review season. I know it’s not everyone’s cup of tea, but I quite enjoy both getting and giving of constructive feedback. So much so that apparently I like writing about how I like performance reviews every November as well.

Today’s post is about specific questions for collecting feedback from stakeholders about a person you’re reviewing. Giving such feedback is uncomfortable for many people; it can feel like tattling or speaking ill of someone behind their back. But as a manager, my perspective is inherently limited (and usually biased). I require input from those who are working with my team day-to-day in order to fairly evaluate them and give them the feedback they need (both growth opportunities and especially praise they may not otherwise hear).

I’ve used a variety of approaches in the past, with mixed success. But I recently formulated a pair of questions in conversation with a career coach that I think can coax out the desired information without making stakeholders have too icky a feeling about giving it. They’re delightfully simple, and can be answered quickly and discreetly via BCC-ed email or even DM:

  • What do you appreciate about them?
  • What advice would you give them?

Question phrasing matters. I’ll be giving these ones a spin this year, we’ll see how it goes!

Spooky Season

Spooky Season

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I don’t know what’s scarier, that I saw this when trying to use airplane WiFi…

… or that I know the technologies to which it refers.

Honestly, sounds like how a D&D character might meet their untimely demise, does it not?

Be A Lumberjack

Be A Lumberjack

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Spent my morning debugging a data extraction pipeline that’s been failing to properly update a dashboard, despite it completing without error (lovely). Digging through the output of the pipeline software got me thinking about logging. There’s a real art to getting it right: too much is impossible to parse (and potentially leaks sensitive information), but too little is useless. Sometimes the difference between finding the source of the problem and not is having logs in a Goldilocks Zone.

In today’s case, the log looked something like this:

- Calling the API
- The API call succeeded

Better than nothing, at least it would have let me know if the API call was failing altogether. But this would have been so much more helpful:

- Calling the API with parameters X=a and Y=b
- The API call succeeded and returned N items

I updated the data pipeline to provide the above output, and will see how it runs tonight.

Details matter, y’all! I wish I knew a way to teach the above to software engineers, but I fear there’s no real way to learn except through the experience of having to do this sort of debugging. It’s not fun work, but it’s oh so valuable.

That’s Good Advice

That’s Good Advice

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Part of the CTO job is being conversant in a broad set of technical domains. I’ve never been a data engineer, but a current project has need, and thus I’ve been getting up to speed.

Spent some time on a flight this morning reading Amazon Redshift documentation, and found this beauty:

How helpful, Amazon: a best practice for loading data is to first learn how to load said data? Wouldn’t have guessed that. I wonder what other wonders of wisdom await me…

Tunneling Through

Tunneling Through

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From time-to-time I have need to connect to VPNs, usually when doing work directly for one of my government partners. For a reason that utterly escapes me, Cisco hides its AnyConnect client behind a login that requires a license. And it’s a heavyweight install to boot. Ugh. I’d rather use a CLI; enter openconnect.

It can be a bit tricky to get the parameters right, so I put together a little helper script that abstracts some details, not the least of which is storing the VPN password in the local keyring for quick retrieval.

Posting it here for posterity. Enjoy!

That Kind Of Day

That Kind Of Day

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You know when you’re trying to clean up a bunch of old AWS accounts but there’s no way to bulk close them so you have to click them one at a time and then click close and then copy and paste the account number to confirm and then there’s also a rate limit so you have to wait a minute between closures and then you hit a “10 account closures per 30 days” limit and no you can’t increase the quota says the documentation but you talk to support anyways and then they try to increase the quota but they can’t either so they suggest you log into each of them as root one at a time to close and you say “fine” but then the root email passwords are missing in your repository of credentials so you try to go through the forgot password flow but the root email address has two plus signs in it and no Exchange configuration you can think of to try seems to be able to accept such an email address and so you’re just outta luck…

ARGH!!!!!!!!!!!

UPDATE: So you finally get a shared mailbox set up with a carefully crafted alias that will receive email from the offending email address at least from your personal gmail account so in theory its working but then you retry the forgot password flow on the AWS login page and there’s a CAPTCHA and the first 4 times you try to solve it you get it wrong and then finally you get it right and the page claims it’s sent you password reset instructions to via email but you’ve waited 15 minutes and nothing has come through and yes you’ve checked the junk folder and what the hell am I doing with my life this is not what I dreamed a career in technology was going to be like and why can’t it involve more of the Property Brothers??